What is Minuteag?
Minutebag is a largest and most convenient hyper local supermarket company which enables you to order grocery, bakery and other products that you need every day, directly via your mobile or web browser.
What kind of products do you sell?
You can choose from over 5000 products spread across various categories such as grocery, bakery, beverages, personal care products, baby care products, pet products and much more.
What area do you operate in?
We are currently operating in English bazaar municipality area but we hope to serve old malda municipality area in real soon.
Do you deliver to my location?
We deliver in select localities across the Town we are present in. You can edit your location settings to check if we deliver in your area.
What is the minimum order value?
There is no minimum order value. However, There has a minimum order value to qualify for free delivery. In case you do not reach the limit, a delivery charge will be levied against that order.
Do you charge any amount or taxes over and above the rates shown?
No, we do not charge anything over and above the rates shown. However, we do have a delivery fee in case the order value does not reach the minimum order value for free delivery.
Can I track the status of my order?
Yes, you can track the status of your order under the My Orders section.
How can I make changes to my order before and after confirmation?
You can edit your products in the cart before checkout. If you’ve already placed your order, you can cancel and reorder with the required list or can directly call us.
Payments/Refund related queries
How can I make payments at Minutebag?
Minutebag accepts multiple modes of payment. You can make online payments using credit cards, debit cards, netbanking, PayTM,. Cash on delivery (COD) is also available.
When will I get my cashback?
If your transaction is eligible for a cashback, you will receive it within 6 to 12 hours of delivery, in your Minutebag Wallet. In case of external wallet promotions, you will receive it within 72 hours of placing your order.
How long do you take to initiate my refund?
For amounts lower than Rs. 500, the refund will reflect as Minutebag Cash within 24 hours, once the order is delivered. For amounts higher than Rs. 500, the refund will be credited back to your original mode of payment, i.e. within 7-10 working days for debit/credit card payments and 24-48 hours for other wallets.
What is Minutebag Cash?
Minutebag cash is a cashless method of transacting on the Minutebag Platform. Your Minutebag Wallet is automatically activated upon registration. Any refund, for amount less than Rs. 500, will be credited in the form of Minutebag Cash. This can be used at any point of time for future transactions on Minutebag. If you would like to transfer your Minutebag Cash, do let us know via the help section and we will be happy to help you.
Can I top up my Minutebag Cash?
Currently we use Minutebag Cash for refunds only. However, very soon you should be able to add money as Minutebag Cash as well.
Cancellation & Returns
How can I cancel my order?
Minutebag provides easy and hassle-free cancellation. You can cancel your order via web before it is dispatched to your home. This option is available under the “My Orders” tab in “View Details”.
What If I want to return something?
If you’re dissatisfied with the products delivered, please register a complaint via the web within 48 hours for non-perishable items and 24 hours for perishable items. Our customer support team will get in touch with you to resolve this issue.You can also return the products which you are dissatisfied with, at the time of delivery and we will get the refund initiated for you.
Can I reschedule my order?
Yes, you can do this by clicking on the Need Help option in “My Orders” section. You can also reschedule your order as per your convenience basis the slots available, provided the order is not already en route.
What if I have any complaint regarding my order?
You can use the “Contact Us” section on the web. Our customer care executives are always happy to help.
Placing an order
Is it safe to use my debit/credit card to shop on Minutebag?
Yes, it is. All transactions on Minutebag are completed via secure payment gateways (PayU) which are PCI and DSS compliant. We do not store your card details at any given time.
I’m trying to place an order today but it is getting scheduled for the next day. What can I do?
Depending on store timings and store capacities, your order may be scheduled for a different day.
Can I schedule an order to my convenience?
Sure. At the checkout page, you can select a delivery slot of your choice.
Delivery related queries
Do you charge for delivery?
The minimum charges and the delivery charges are mentioned on the web at the checkout page.
What are your delivery times?
In some locations, our deliveries begin from 6AM and the last delivery is completed by 11PM.
Can I change the delivery address of my order?
At this time, we do not offer this option. You can, however, cancel your order and reorder from a different locality.
What if I don’t receive my order by the scheduled time?
On rare occasions, due to unforeseen circumstances, your order might be delayed. In case of imminent delay, our customer support executive will keep you updated about the delivery time of your order.